GPS Tracking FAQ

Want to know more?

Check out our FAQ's. Alternatively, leave your details with us for a more informative consultation.

For a comprehensive presentation on how Strike GPS Tracking works download our GPS Tracking Presentation.



Need some support? Check out FAQ's below.


 

Q: When viewing the Strike GPS Tracking Interface my vehicle information hasn't updated. Why is that?

  • Click the ‘refresh' button to update the vehicle’s location and details in the activity log section.
  • Your vehicle could be out of coverage. This can happen if your vehicle is in an underground car park, tunnel or in a location where there is no coverage.
  • If all the vehicles in the fleet have not updated there could be an issue with your telecommunications provider. Contact your dealer for further information.


    Q: I queried a vehicle and haven't had a response. What is the problem?

  • Your vehicle may be out of coverage and hence the last known position will be shown. When the vehicle comes back into coverage, you will receive all updates.
  • The vehicle’s ignition has been off for some time, therefore no power is available for the Tracking Device to receive or send location details.


    Q: Why does the message "Logon failed for xxx: Unknown user or password" appear when I try to log on to the Strike GPS Tracking Interface?

  • Your username or password may be entered incorrectly. Check that you have the correct username and password - remember they are case sensitive. Contact your dealer if you need assistance.


    Q: The Strike GPS Tracking Interface has stopped responding

  • You have lost internet connectivity on your computer. Check your internet connection by launching your internet browser. If the message ‘Page cannot be displayed' appears, the computer has no connection to the internet.
     


    Tutorial Videos are listed below to help you troubleshoot any issues regarding Strike GPS Tracking Software.

    1. How to log in to Strike GPS Tracking



    2. Navigation of GPS Tracking



    3. How to Show the Last Location of Vehicle



    4. Generating Various Reports



    5. How to Monitor Alerts



    6. Monitoring and changing/setting GeoZones and GeoCorridors



    7. How to Create Rules or Edit Existing



    8. Adding and Editing Vehicles



     

     

  • If you have additional queries or would like to purchase the GPS Tracking, enquire within or leave your details with us.


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