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Parrot CK3100

 

What is the pairing code?
The pairing code for the CK3100 is “1234”

Phone says unable to connect when pairing attempted, what is wrong?


  • This can be caused by a number of issues:
  • Occasionally, all Bluetooth® connection attempts fail for no apparent reason. Always try again before proceeding to the steps below.
  • Make sure that the pairing code of the kit is inserted correctly. Some phones, especially PDA/Smart phones need to have the numbers lock on for numbers to be inserted. Also, for many of these phones, pressing “enter” on the keypad will not only send the pairing code, but add “enter” as part of the passkey. Therefore, it is important to verify that only numbers are being inserted and then the directions on your phone’s screen are followed.
  • Make sure that the paired device list of the kit is not full. The kit can only have up to 5 devices in its listing. If there are five devices, one will need to be deleted before a new one can be added.
  • Make sure the paired device list of the phone is not full. The amount of devices a phone will allow varies by phone, so please check your phone’s users manual.
  • Make sure that the memory of the kit is not full. This can be checked under Settings- Information. The second line down should give the amount of free memory available. If the memory is low or full, deleting a paired device is the only way to free up memory.
  • If the above steps do not work, it may be the case where the Bluetooth on the phone just needs to be reset. In some cases, this may be done by just turning off Bluetooth, then turning it back on. However, most cases will require a soft reset of the phone. This can be done by pulling the battery on the phone and then reinserting it.

How do I delete a paired device?
A paired device may be deleted by going to Settings –> Paired devices and select the device to be deleted – scroll down to and select DELETE and when the kit asks if you are sure, press the green button. It is recommended that this
is done for all devices that are not in use to free up space.

Callers say I sound like I am talking in a tunnel. What can I do?
Your car kit is a speaker phone and will always sound different than a handset connection. Keep in mind that many people will complain about audio quality without ever mentioning that they don’t feel comfortable talking on speaker phones. For an objective evaluation of call quality on the other end, call a number where you can leave a voice message and listen to it yourself.

Callers are hearing a lot of noise on the call. What can I do to fix that?
This can be caused by various things:
Most installers generally get the best audio quality by placing the microphone above the rear-view mirror, pointed directly at the mouth of the user.


  • The microphone should not have any obstructions between it and the user.
  • Make sure that no vents or speakers are directed toward the microphone.
  • Road and drive train vibrations in the steering column and dashboard may make them unsuitable locations for the microphone.
  • The microphone sensitivity may be turned up too high. This can be turned down by going into Settings –> Volume –> Microphone volume – and then turning the dial to adjust as necessary.
  • Convertible top and some sunroof equipped vehicles may require adding a common foam windscreen to the microphone.

How do I delete contacts?
Contacts may be deleted by going to Settings –> Advanced settings –> Delete contacts. The car kit gives the option of deleting all contacts at once or selecting one at a time. Once the contact(s) to be deleted are selected, the car kit will ask if you are sure, at this time press the green button.

How do I record a voice tag?
Voice tags for a contact can be recorded by going to Voice commands –> Phone book –> Select the desired contact –> Select Record voice tag. Once record voice tag is selected, the kit will beep. After the beep, say the contacts desired voice tag. If the car kit hears it, the screen should say recording ½ successful. Then press the green button, once again the kit will beep. Repeat the contact’s desired voice tag. If the two matches close enough, the kit will
play the voice tag and save it into memory.

How do I use the car kit’s voice recognition?
The phone keyword may be used at any time. The kit is always listening for this keyword. It can be used to answer a call or by starting voice recognition. To use it to start voice recognition, just say the keyword and wait for the beep.

The hang up keyword may be used to end a call.
The “home,” “work,” and “cellular” keywords are only used for contacts on the kit that have multiple numbers. This will allow the kit to know which number to dial. For example, say there is a contact John Smith with a work, home, and cell
number and you would like to call his cell. The user would say the phone keyword or press the green button. After the car kit beeps, you would then say the contacts voice tag, in this case “John Smith.” Since John Smith has multiple numbers, the kit will beep one more time. The user would then say the cellular keyword to dial his cell phone.

How can the software be updated on the car kit?
WARNING – Updates should not be done unless instructed to do so by Technical Support.
Updates are made to address specific issues and may change the functionality of your phone and the kit.
The software on the kit can be updated in one of two ways.
The first is through flash cables that your deal/installer should have and be able to do the update for you 
The second is through a Bluetooth enabled Windows PC or laptop. A Bluetooth USB adapter may be used if the computer does not come with integrated Bluetooth.
For step-by-step information on the update procedure please go to parrot.helpserve.com under the “downloads” section.

How can I reset the car kit?
The kit does not have a reset button, but can be cleared in two ways:


  • The kit can be cleared by deleting all paired devices.
  • The kit will be cleared by doing a software update.


Can multiple phones be connected to the kit at the same time?
While multiple phones can be paired to the kit at one time, only one phone may actually be connected to the kit at any given time. Bluetooth is like an invisible cable that directly connects one device to another device.

What happens when multiple phones that have been paired to the kit are in the car at the same time?
The car kit will attempt to connect to the last phone connected to the kit. If that phone is not in range of the kit, it will then attempt to connect to the next phone in the list.

How many phones can be paired to the kit?
The car kit can have up to five paired devices, but only one may be connected to the kit at a time. Bluetooth is like an invisible cable that directly connects one device to another device 

How many contacts can be stored on the car kit?
Up to 1000 contacts may be able to be stored on the kit. This number of contact is shared with all the phones paired to the kit.

If the kit is updated, will it keep all my information on it?
Updates to the kit will completely wipe all information on the car kit. Each phone will need to be re-paired to the kit, contacts will need to be resent, and voice recognition will need to be recorded once again.

After installation, the radio works fine, the caller can hear me, but I can’t hear the caller. What’s wrong?
The installation is probably wired backwards with phone audio directed back to the radio instead of out to the front speakers. Refer to the downloadable CK3X00 Wiring Reference Diagram for more information.

If the kit has worked before, a soft reset of the phone will most likely fix this. A soft reset can be done by taking the battery out of the phone for a few seconds
and then putting it back in.

My radio stays muted even after a call has ended. What’s wrong?
This is an installation problem that commonly occurs when the Parrot Mute line is used to directly control a relay. All relays that are driven by electronic boxes should have a common rectifier diode (1N4xxx series or equivalent) placed
across the relay coil with the stripe pointing towards the battery. Without a protection diode to absorb the reverse EMF or “kickback” when the relay coil current stops flowing, the Parrot mute circuit locks up.

My car kit keeps losing all of its information after I turn my car off. What’s wrong?
This may be one of two issues:
Check to make sure that the fuse on the battery line is still good and the battery line connections are still good.
Check to make sure that the battery line is in fact connected to the battery and not also tied in with the ignition line.


My car kit is always on even after the car is turned off. What’s wrong?
Check the battery and ignition lines. If both lines are connected to the battery, switch the ignition line to a switched source. If one is connected to a switched source and the other to a constant source, then just switch the two lines at the fuses.

My settings are never saved when I turn my kit off and back on again, why?
This is most likely because the Ignition and Battery fuses are reversed. This can be confirmed if your kit simply shuts off instead of saying “Goodbye” on the screen before it powers down. When the kit says “Goodbye” it is saving all the current settings, and when the wires are reversed, it skips this step. Fix the fuses, and your issue will be resolved

The message “No Signal” is displayed on the CK3100?
Your car kit has a problem requiring it to be retrieved from the vehicle for customer treatment

I’m trying to pair my mobile phone but the CK3100 says “Memory Full”?
5 Bluetooth devices have already been paired with the car-kit. You must delete one from the car-kit if you wish to proceed. Make sure that the car-kit displays the message “Goodbye!” when you switch off the engine. If it does not happen, the red and orange wires of the power cable have been reversed. You will then have to replace the fuses of both the orange and red wires with one another You can also the check the car kit’s memory by choosing the car kit menu / settings / information / Memory If the memory available is around 10 Kb you will have to flash the car kit via serial cable to the latest version available.

How can I know the software version of my CK3100?
SETTINGS, INFORMATION – Sw Version 4.1… will be displayed

My car is equipped with more than two speakers, but I can only listen to the conversation through the two front speakers?
Yes – Internal amplifier of the car-kit has output for two speakers. The mute cable will take care of switching of the signal for the other two speakers of the car.

I cannot listen to the person who’s calling me?
Make sure the conversation is not in private mode by pressing the green button of the car kit. If not, make sure you hear the car-kit voice menu. If not, it might be a faulty unit.

I get a blank screen on the car-kit
You need to flash the screen via serial cable to the latest version 2.03e