If you are returning a product please use the link on the top right hand side of the menu bar. It is preferred that only the faulty part is replaced, however if you are unsure which part is faulty, the whole package must be returned in full. If there is a part missing from a complete kit, you will still receive a full unit as a replacement, but you will be billed for the missing part.

Any goods returned to Strike accompanied without a Return Authorisation Form & Number will be rejected at the door by our warehouse. 

Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our store within this period; otherwise, the return may not be accepted. It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product, as well as the approved Return Authorisation form sent to you by Strike Support. The Return Authorisation Number should be visible and marked clearly on the outside of the product shipping carton and addressed to the following address - 

Strike Service Department

RA# (please insert your RA#)

4-6 Masters St, Newstead QLD 4006.

Upon receipt of the package Strike warehouse will check that the RA is marked on the outside of the package, and if it is not there, they will reject the parcel at the door. 

If you wish to return a product that was incorrectly ordered or delivered by mistake, you must submit an RA within 7 days  for the return to be accepted. Any later than this and the RA will be rejected. 

All Return Authorisations will be refunded via replacement of item(s) unless...

1. The returnee requests a credit in the memo section of the RA form, or via contacting a Strike staff member
   
2. Strike does not have the stock to replace the item(s), in which case the returnee will be notified and a credit will be provided

Strike accepts no responsibility for loss or damage occurring in transit on return to Strike. Strike will test all products returned. Some products may need to be returned to the manufacturer for testing. If this is the case, Strike will contact you to advise of the status of the returned product. 

All kits that have been returned without having a software upgrade completed, will also be rejected. 70% of the problems can be fixed by completing a software upgrade on the car kit. A non-faulty fee $50 inc. GST plus freight will apply if your product is found to be not faulty.

N.B Please note that any products that are purchased overseas but are distributed locally by Strike, are not covered by Strike's returns policy.

Please also note that Strike no longer accepts full Scala Rider kits, please ensure that only faulty parts are sent back. For more details on this matter please contact Strike Support on 1300 792 044.

Unless stated otherwise under this Returns Policy, Strike reserves the right to refuse any returns that -

• are incomplete or missing parts; or
  
• are not returned in their original packaging, or
  
• the customers has simply changed their mind on the purchase, or
  
• show signs of physical damage to the product or its packaging or
  
• does not include a valid Return Authorisation Number on the shipping label
  
• does not have a fault description provided. 
  
• appears to be broken due to general ‘wear and tear’ and not a manufacturing fault
  
• appears to be broken due to mistreatment or misuse