Refunds & Returns Policy

All products sold at our Strike online store are covered by a warranty for your protection and peace of mind. Our products are all brand new and are all covered by a 12 month manufacturers warranty and 24 months on THB products.

If you are returning a product please use the link on the top right hand side of the menu bar. Only the faulty part should be sent back for replacement.  If you are having difficulty identifying which part is faulty, please phone our support line on (07) 3257 1747. If a full kit is sent back we will only replace the faulty part and send you back the same kit.

Any goods returned to Strike accompanied without a Return Authorisation Form & Number will be rejected at the door by our warehouse.

Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our store within this period; otherwise, the return may not be accepted. It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product, as well as the approved Return Authorisation form sent to you by Strike Support. The Return Authorisation Number should be visible and marked clearly on the outside of the product shipping carton and addressed to the following address -

Strike Service Department
RA# (please insert your RA#)
4-6 Masters St, Newstead QLD 4006.

Upon receipt of the package Strike warehouse will check that the RA is marked on the outside of the package, and if it is not there, they will reject the parcel at the door.

If you wish to return a product that was incorrectly ordered or delivered by mistake, you must submit an RA within 7 days  for the return to be accepted. Any later than this and the RA will be rejected.

All Return Authorisations will be refunded via replacement of item(s) unless...
1) The returnee requests a credit/refund in the memo section of the RA form, or via contacting a Strike staff member.
2) Strike does not have the stock to replace the item(s), in which case the returnee will be notified and a credit/refund will be provided

Strike accepts no responsibility for loss or damage occurring in transit on return to Strike. Strike will test all products returned. Some products may need to be returned to the manufacturer for testing. If this is the case, Strike will contact you to advise of the status of the returned product.

All kits that have been returned without having a software upgrade completed, will also be rejected. 70% of the problems can be fixed by completing a software upgrade on the car kit. A non-faulty fee $50 inc. GST plus freight will apply if your product is found to be not faulty.

N.B Please note that any products that are purchased overseas but are distributed locally by Strike, are not covered by Strike's returns policy.

Strike is not liable for any costs that may be incurred during a warranty installation/re-installation/removal. These costs are covered by the original installer or retail outlet, at the discretion of  their own warranty policies.

Please also note that Strike no longer accepts full Scala Rider kits, please ensure that only faulty parts are sent back. For more details on this matter please contact Strike Support on 1300 792 044.

Unless stated otherwise under this Returns Policy, Strike reserves the right to refuse any returns that -

    are incomplete or missing parts; or
    are not returned in their original packaging, or
    the customers has simply changed their mind on the purchase, or
    show signs of physical damage to the product or its packaging or
    does not include a valid Return Authorisation Number on the shipping label
    does not have a fault description provided.
    appears to be broken due to general ‘wear and tear’ and not a manufacturing fault
    appears to be broken due to mistreatment or misuse