1.6.2.03 - Using "Your Account"

As a customer of Strike Group, you have access to your own online account which you can use to enter an order, make a payment and even check the status of a return request.

To access this account follow the subsequent steps...

Step 1.

Go to www.strike.com.au

Step 2.

Click on the link titled ‘Your Account’, located at the top left hand corner on the links that head the page.









You should then be directed to a login in page.

Step 3.

Email Address- To log in, enter your personal or company email address. 

Password- The generic password for Strike customers is ‘strike’. If your password has been changed, or if you have forgotten your password, please call Strike and any of our team will be able to reset the password for you. It will automatically reset to ‘strike’.

End of log in process.

Once you have logged in, you should be directed to your account homepage.








From this page you will be able to place orders, request returns, see current order status, view statements, log support cases and search for previous transactions.

Checking the Status of an RA

In the “Orders” column, click on the link titled ‘See Return Requests’.

You should then be directed to a page that will show you every return request you have ever completed*.

To check the status of the return authority, simply check the status column

Closed and/or Refunded= Your RA has been replaced, repaired or credited.
Pending Refund = Your RA has arrived in the Strike warehouse and been received.
Pending Receipt = Your RA has not arrived in the Strike warehouse.
Pending Approval = Your RA has not been approved by a member of the service/support department.

*All orders on or after 1st February 2009.

Requesting a Return

In the “Orders” column, click on the link titled ‘Request a Return’.

Completing the form:

Click inside the Item box on the far left, and type the Item number from your Strike Invoice. (e.g. ACC-PRT CK3000). A list may pop up as you type, allowing you to select the item.You can also click on the >> and List next to the Item field, and search for the Item number.
TAB out of this field, and the others will auto-populate. Please ignore the pricing as it doesn’t affect the RA process.

Enter a brief description of the fault in the Reason for return field. Please do not use ‘faulty’ or ‘broken’ etc.
Enter your Strike Invoice number in the Original Invoice # field.
Click the Add button
Check that your address details in the Bill To and Ship To boxes are correct.

You can use the drop-down selections, or click New or Edit to change them.

Click on Submit & Email.

Re-ordering Items

For quick re-ordering, in the “Orders” column, click on the link titled ‘Re-order Items’. 

You should then be directed to a page of all the items you have recently ordered. If you are unsure of what an item is by its code, the description field explains it in more detail. You can then add these items to your shopping cart, simply by entering the quantity you wish to buy and then clicking 'Add to Cart'.